More than half of job centres are reducing support for people claiming Universal Credit due to a shortage of work coaches, according to a report from the public spending watchdog. The National Audit Office said reasons for cutbacks included a lack of funding and challenges in recruiting and retaining staff. It comes as the number...
Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and telecoms company plans to close three of its 10 UK customer service centres, it said on Thursday, citing changing consumer preferences and declining call volumes. The planned cuts – which would see...
